Welcome to ShoppyLux.store, your trusted destination for premium, stylish, and trend-forward products. Our top priority is your complete satisfaction, and we are committed to providing a seamless and transparent shopping experience. This Refund Policy outlines the terms and conditions under which refunds are granted for purchases made on our website.
Please read this policy carefully to understand your rights, obligations, and the process for claiming a refund. By purchasing from ShoppyLux.store, you agree to the terms detailed below.
1. Overview of Our Refund Commitment
At ShoppyLux.store, we strive to deliver high-quality goods that meet or exceed your expectations. However, we understand that situations may arise where a refund becomes necessary. We offer a flexible and fair refund policy to resolve such instances efficiently.
Whether the issue involves wrong items, damaged products, late deliveries, or other concerns, our customer support team is here to help. We aim to make every return or refund request as simple and fast as possible.
2. Eligibility for Refunds
To qualify for a refund, the following conditions must generally be met:
- The product must be returned within 7 to 30 days (depending on category and item type) from the date of delivery.
- The item must be unused, unworn, unwashed, and in original packaging with all tags, labels, manuals, or accessories.
- The item must not be final sale, clearance, customized, or non-returnable (e.g., intimate apparel, perishables).
- Proof of purchase must be provided, such as an order confirmation email or invoice.
- The customer must initiate a refund request through the official support channels provided on the website.
3. Non-Refundable Items
While we want to accommodate all our customers, some products are exempt from refunds due to hygiene, safety, or customization:
- Gift cards or vouchers
- Downloadable software or digital products
- Personal care or hygiene-related items
- Customized, monogrammed, or made-to-order goods
- Clearance or final sale items marked as “non-refundable”
- Products returned after the refund window
If your item falls into one of these categories, it will not be eligible for a refund unless it arrives damaged or defective.
4. Timeframe for Refund Requests
We accept refund or return requests based on the product category:
- Apparel & Accessories: 15 days from the date of delivery
- Home & Lifestyle Products: 20 days
- Electronics & Gadgets: 7 days
- Beauty & Skincare: 10 days (unopened/sealed only)
For all categories, returns must be initiated within the respective timeframe through our Returns Center or by contacting support@shoppylux.store.
Late refund requests will not be honored unless justified by delivery delay, damaged goods, or system error.
5. Refund Process β Step-by-Step
If you are not satisfied with your order and wish to request a refund, follow the steps below:
Step 1: Initiate Request
Visit our Returns & Refunds Page or email our support team with:
- Order number
- Name of the item
- Reason for refund request
- Images (if product is damaged or incorrect)
Step 2: Receive Confirmation & Instructions
Our team will acknowledge your request within 24β48 hours and provide further instructions, including return shipping details if applicable.
Step 3: Ship the Product Back
- Pack the product securely.
- Include original packaging, accessories, and documentation.
- Use a trackable shipping method to avoid lost returns.
Note: Return shipping costs are borne by the customer unless the product was defective or we shipped the wrong item.
Step 4: Quality Check & Refund
Once we receive the item, our team will inspect it for compliance with refund conditions. This process takes 3β5 business days.
Upon approval, the refund will be issued via the original payment method (credit card, PayPal, UPI, etc.) within 5β10 business days.
6. Refund Methods & Timelines
We process refunds through the same payment method used during the transaction:
| Payment Method | Refund Timeline |
|---|---|
| Credit/Debit Card | 5β10 business days |
| PayPal | 3β7 business days |
| UPI/Wallets | 3β5 business days |
| Bank Transfer | 5β7 business days |
Note: Actual time may vary depending on your bank or payment processor.
7. Damaged, Defective, or Incorrect Items
We sincerely apologize if you receive a defective, damaged, or incorrect product. Please follow the steps below for a fast resolution:
- Contact us within 72 hours of delivery.
- Email clear photos showing the issue.
- Provide your order number and description of the defect.
Once we verify the issue, you may be offered one of the following:
- A replacement item
- A store credit
- A full refund
We may also arrange a free return pickup for damaged or incorrect products, depending on your location.
8. Order Cancellations & Instant Refunds
If you change your mind after placing an order, you may cancel it within 2 hours before dispatch:
- Log into your account or contact support.
- If the order has not been processed, we will issue a 100% refund instantly.
Orders already dispatched cannot be canceled. In such cases, wait for delivery and initiate a return request instead.
9. Late or Missing Refunds
If you havenβt received your refund after the expected timeline:
- Check your bank statement or payment portal again.
- Contact your payment provider β banks often take time before posting a refund.
- Reach out to our support team at support@shoppylux.store.
We will assist you immediately and ensure your refund is processed correctly.
10. International Orders β Refund Terms
We accept international returns and refunds under the following guidelines:
- Return shipping must be arranged and paid by the customer.
- Customs, duties, or taxes are non-refundable.
- Refunds are processed only after the product is received and inspected by our team.
Customers outside India must initiate refunds within 20 days of delivery.
11. Store Credits & Exchange Option
If you prefer, you can choose store credit instead of a monetary refund. Benefits include:
- Immediate credit added to your account
- No waiting time for bank processing
- Use on any future purchase at ShoppyLux.store
We also allow one-time exchanges for eligible items, subject to stock availability.
12. Abuse of Refund Policy
To protect the integrity of our operations, we reserve the right to deny refunds in cases of:
- Repeated refund requests on multiple past orders
- Suspected fraudulent behavior
- Misuse of return policy (e.g., returning used or damaged items)
Accounts found violating our terms may be restricted or suspended.
13. Changes to This Refund Policy
ShoppyLux.store reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be posted on this page, and the updated policy will be effective immediately.
Customers are encouraged to review this page periodically to stay informed of their rights and responsibilities.